Frequently Asked Questions
Frequently Asked Questions
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What types of items can you embroider?
What types of items can you embroider?
We embroider a wide variety of items including shirts, sweatshirts, soft beanies (at this time, we do not embroider structured hats such as baseball caps), bibs, towels, blankets, and more. If you’re not sure whether an item will work, feel free to reach out before ordering.
Do you offer custom embroidery?
Do you offer custom embroidery?
Yes! All of our embroidery is custom. You can request names, dates, logos, sayings, or custom designs. Please click on the Order Form page to get started.
How do I place an order?
How do I place an order?
To start a custom order, please complete the Order Form on our website. Be sure to review all instructions and reference images before submitting. The more information you provide initially, the more efficient the process.
What happens after I submit the form?
What happens after I submit the form?
Once submitted, we’ll review your request and follow up with pricing, timelines, and any additional questions before moving forward. Please give us 5-7 days to respond during rush season. We try to respond as promptly as we can.
Is there a minimum order quantity?
Is there a minimum order quantity?
No minimums for most custom orders. Larger quantities are welcome and may qualify for bulk pricing.
What file types do you accept for logos or designs?
What file types do you accept for logos or designs?
We prefer high-resolution PNG, JPG, PDF, or SVG files. Vector files produce the best results, but we can often work with what you have.
Can you digitize my logo or design?
Can you digitize my logo or design?
Yes. Most logos require digitization before embroidery. There is a one-time $10 setup fee to digitize your design. Any future orders of the same design will have this fee waived. While unlikely, other digitizing fees may apply depending on complexity and stitch count.
How long does embroidery take?
How long does embroidery take?
Turnaround time varies based on order size and design complexity. Typical turnaround is 1–3 weeks after design approval. Rush orders may be available upon request.
Can I see a proof before my item is embroidered?
Can I see a proof before my item is embroidered?
For most custom designs, we provide a digital mockup or stitch preview for approval before production begins.
What thread colors are available?
What thread colors are available?
We offer a wide range of thread colors. Available options and examples can be found on our Design Guide page.
Can you embroider on items I provide?
Can you embroider on items I provide?
In some cases, yes. Please note that customer-provided items are embroidered at your own risk, and we cannot guarantee results on all fabrics. We recommend in this case giving us more of the item, so we have fabric to test on prior to creating the order.
What is your return or refund policy?
What is your return or refund policy?
Since items are custom-made, all sales are final unless there is an error on our part. If something isn’t right, please contact us within 48 hours of receiving your order. For more information, please read our Policy page.
How should I care for embroidered items?
How should I care for embroidered items?
Since we offer a variety of garments, we do not have a consistent description for how to care for each item. Please follow the care instructions found on the garment.
Still have questions?
Still have questions?
We’re happy to help! Reach out through our contact page or email us, and we’ll get back to you as soon as possible. Thanks!
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